1. Account and Registration
Q: Who is eligible to use Paymorz?
A: Paymorz is available to:
- Businesses: Companies, partnerships, LLPs, and other legal entities registered in India
- Individuals: Residents of India who are at least 18 years of age
- Minors: Users under 18 years may use the platform under the supervision and verifiable consent of a parent or legal guardian
- Verified Entities: All users must complete mandatory KYC (Know Your Customer) verification as per RBI regulations
The platform is specifically designed for vendor management and secured payment transactions between Clients and their selected Vendors or Service Providers.
Q: What documents are required for account registration and KYC verification?
A: To complete your registration and KYC verification, you need to provide:
For Individual Users:
- Valid Aadhaar card (for identity verification)
- Permanent Account Number (PAN) card
- Bank account details (account number, IFSC code, bank name)
- Valid email address and mobile number
For Business/Corporate Accounts:
- Company registration certificate (Certificate of Incorporation, Partnership Deed, etc.)
- GST registration certificate (if applicable)
- PAN card of the business entity
- Bank account details of the business
- Director/Partner details (including PAN and Aadhaar)
- Authorized signatory information
All documents must be current, valid, and accurately reflect the information provided in your profile.
Q: How long does the KYC verification process take?
A: KYC verification typically takes 24-48 hours after submission of all required documents. The timeline may vary based on:
- Completeness and accuracy of submitted documents
- Document quality and clarity
- Compliance team workload
- Additional verification requirements (if any)
You will receive email notifications at each stage of the verification process. Incomplete or unclear documents may result in delays or requests for resubmission.
Q: Can I create multiple accounts on Paymorz?
A: No. Each user is permitted to maintain only one active account on the Paymorz platform. Creating duplicate or fraudulent accounts may result in:
- Immediate suspension of all associated accounts
- Legal action in cases of fraud or misrepresentation
If you need to manage multiple business entities, please contact our support team at support@paymorz.com to discuss appropriate account structures.
Q: How do I update my account information after registration?
A: You can update your account information by:
- Logging into your account and navigating to Settings > Profile
- Updating relevant details such as contact information, business details, or bank account information
- Submitting verification documents if you've changed critical information (e.g., bank account, business name)
- Contacting support at support@paymorz.com if you need assistance with updates that require manual verification
Note: Changes to KYC documents, bank account details, or business registration information may require re-verification and could take 24-48 hours to process.
2. Vendor Management
Q: How do I add a new vendor to my account?
A: To add a new vendor:
- Navigate to Dashboard > Beneficiaries/Vendors
- Click "Add New Vendor" or "Add Beneficiary"
- Enter vendor details including:
- Vendor name and contact information
- Bank account details (account number, IFSC code)
- Service category or type
- Payment preferences
- Submit for verification
Once added, you can manage vendor information, track payment history, and initiate payments directly from your vendor list.
Q: Can I organize vendors by categories or service types?
A: Yes. Paymorz allows you to:
- Categorize vendors by service type, industry, or custom classifications
- Create vendor groups for easier management
- Filter and search vendors by category, name, or payment status
- View vendor payment history for each vendor individually
This organization helps streamline your vendor management, especially when working with multiple vendors across different service categories.
Q: How do I verify vendor information before making payments?
A: Paymorz provides vendor verification features:
- KYC Status: View vendor KYC verification status in their profile
- Bank Account Verification: Verify bank account details before initiating payments
- Payment History: Review previous transaction history with the vendor
- Document Verification: Access verified vendor documents (if shared)
We recommend verifying vendor information, especially bank account details, before processing large transactions to ensure secure and accurate payments.
3. Invoice Management
Q: How do I create and send invoices through Paymorz?
A: To create and send invoices:
- Navigate to Dashboard > Invoices > Create Invoice
- Fill in invoice details:
- Vendor/client information
- Invoice number and date
- Line items with descriptions and amounts
- Tax calculations (GST, if applicable)
- Payment terms and due date
- Choose from pre-configured templates or create custom invoice formats
- Send payment request to the vendor/client with automated notifications
You can track invoice status, send payment reminders, and manage the complete invoice lifecycle from your dashboard.
Q: How can I track invoice payment status in real-time?
A: You can track invoice payments through:
- Real-time status updates: View current payment status (Pending, Processing, Completed, Failed)
- Transaction history: Access complete payment history for each invoice
- Email notifications: Receive instant notifications when payments are received or processed
- Dashboard analytics: View invoice statistics, pending amounts, and payment trends
- Export capabilities: Download invoice and payment reports for accounting purposes
All invoice-related activities are logged and accessible from your dashboard.
4. Payments and Transactions
Q: What payment methods are accepted on Paymorz?
A: Paymorz accepts the following payment methods:
- Credit Cards: All major credit cards (Visa, Mastercard, RuPay)
- Debit Cards: All major debit cards
- Net Banking: Direct bank transfers from major Indian banks
- UPI: Unified Payments Interface (PhonePe, Google Pay, Paytm, BHIM, etc.)
- Other Methods: Additional payment methods as approved by our Payment Gateway Partners
Available payment methods may vary based on your subscription plan and the specific service category. You can view active payment methods for each transaction in the payment interface.
Q: What are the transaction fees and charges?
A: Our fee structure is transparent and includes:
- Standard Transaction Fee: Less than 2.5% per transaction (excluding GST)
- Invoice Collection Fee: 4% per transaction (excluding GST)
- GST: Applicable GST charges as per Indian tax regulations
- Premium Card Charges: Additional charges may apply for premium credit cards (as per Payment Gateway Partner policies)
All fees are clearly displayed before you confirm any transaction.
Q: How long does it take to process payments and settle funds?
A: Payment processing and settlement timelines:
- Payment Authorization: Immediate (real-time)
- Settlement Period: T+2 Business Days (transaction date + 2 business days)
- Factors Affecting Settlement:
- Banking holidays and weekends
- Payment method used (cards, UPI, net banking)
- Payment Gateway Partner processing times
- Bank processing and reconciliation cycles
Q: How do I track my payment transactions?
A: You can track all payment transactions through:
- Real-time Transaction Dashboard: View all transactions with current status
- Transaction History: Access complete history with filters by date, vendor, amount, and status
- Status Updates: Receive real-time notifications for payment status changes
- Email Confirmations: Automatic email confirmations for each transaction
- Transaction Reports: Generate and export detailed transaction reports
- Search and Filter: Quickly find specific transactions using transaction ID, vendor name, or date range
Each transaction has a unique Transaction ID that you can use for reference when contacting support.
5. Subscription Plans and Pricing
Q: What subscription plans are available on Paymorz?
A: Paymorz offers the following subscription plans:
Basic Plan:
- Create and pay invoices seamlessly
- Manage all your vendors
- Track expenses and income
- Get instant payment updates
- Standard transaction features
Lifetime Plan:
- All Basic Plan features
- Special lifetime offers
- No renewals, no expiry
- Lifetime updates with no extra cost
- Priority support
You can view detailed plan features, pricing, and upgrade options in Settings > Subscription.
Q: How do I upgrade or change my subscription plan?
A: To upgrade or change your subscription:
- Navigate to Settings > Subscription
- View available plans and current plan details
- Select "Upgrade" or "Change Plan"
- Review pricing and features
- Complete payment through secure Razorpay integration
- Your subscription will be activated immediately upon successful payment
You can upgrade from Basic to Lifetime plan at any time. Plan changes take effect immediately, and any remaining subscription period will be prorated.
Q: Can I use promo codes or discount coupons for subscriptions?
A: Yes. Paymorz supports promo codes during subscription checkout:
- Enter promo code during the subscription payment process
- Valid codes are automatically applied to reduce the subscription fee
- Promo codes may have expiration dates or usage limits
- Contact support@paymorz.com for information about available promotional offers
Promo codes are validated in real-time during the checkout process.
Q: What happens when my subscription expires?
A: When your subscription expires:
- Basic Plan: You'll receive email notifications before expiration (7 days, 3 days, and 1 day before)
- Access: You may have limited access to certain premium features
- Renewal: You can renew your subscription from Settings > Subscription
- Data: Your account data, transaction history, and vendor information remain accessible
- Payment Processing: You can continue processing payments, but some advanced features may be restricted
We recommend renewing your subscription before expiration to ensure uninterrupted access to all features.
6. Referral Program
Q: How does the Paymorz referral program work?
A: The Paymorz referral program allows you to earn rewards by referring new users:
- Get Your Referral Code: Access your unique referral code from Settings > Refer & Earn
- Share Your Code: Share your referral code with friends, colleagues, or business contacts via WhatsApp, email, or other channels
- Rewards: Earn rewards when referred users complete registration and KYC verification
- Track Performance: Monitor your referral statistics including total referrals, rewards earned, and available balance
- Redeem Rewards: Redeem earned rewards directly to your bank account
Referral rewards are credited to your account balance and can be redeemed once you reach the minimum withdrawal threshold.
Q: How do I redeem my referral rewards?
A: To redeem referral rewards:
- Navigate to Settings > Refer & Earn
- Check your Available Balance (must meet minimum withdrawal threshold)
- Select "Redeem to Bank Account"
- Choose your bank account from verified accounts
- Enter redemption amount
- Submit redemption request
Redemption requests are processed within 5-7 business days. You'll receive email confirmation once the amount is credited to your bank account.
Q: What is the minimum withdrawal threshold for referral rewards?
A: The minimum withdrawal threshold for referral rewards is set to ensure efficient processing. The exact amount is displayed in your Refer & Earn dashboard. You must have accumulated rewards equal to or exceeding this threshold before you can initiate a redemption request.
7. Security and Privacy
Q: How does Paymorz protect my personal and financial information?
A: Paymorz implements comprehensive security measures:
- Encryption: All data is encrypted using industry-standard encryption protocols
- Secure Authentication: Multi-factor authentication and secure login processes
- Regular Security Audits: Periodic security assessments and vulnerability testing
- Access Controls: Role-based access controls and permission management
- Fraud Prevention: Advanced fraud detection and prevention systems
- Secure Payment Processing: Integration with RBI-compliant Payment Gateway Partners
We never store complete credit card numbers or sensitive payment credentials. All payment processing is handled through secure, PCI-DSS compliant payment gateways.
Q: What information does Paymorz collect and why?
A: We collect the following information for service provision and compliance:
Personal Information:
- Name, email address, mobile number (for account management and communication)
- Aadhaar and PAN details (for mandatory KYC verification as per RBI regulations)
- Bank account details (for payment processing and settlements)
Transaction Information:
- Payment details and transaction history (for record-keeping and dispute resolution)
- Invoice information (for invoice management and payment processing)
Technical Information:
- Device information, IP address, browser type (for security, fraud prevention, and service optimization)
- Usage patterns (for improving user experience and platform functionality)
All information collection is in accordance with our Privacy Policy and applicable data protection laws. We use this information solely for providing services, compliance, and improving platform functionality.
Q: What should I do if I suspect unauthorized activity on my account?
A: If you suspect unauthorized activity:
- Contact Support Immediately: Email support@paymorz.com
- Change Your Password: Immediately change your account password from Settings > Security
- Review Transactions: Check your recent transaction history for any unauthorized payments
- File a Report: If financial loss has occurred, file a report with local authorities and provide the report number to our support team
Our security team will investigate and take appropriate action, which may include account suspension, transaction reversals, or legal measures.
8. Technical Support
Q: What are Paymorz support hours and how can I contact support?
A: Our support availability:
- Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (Indian Standard Time)
- Email Support: support@paymorz.com (24/7 - responses within 24 hours during business days)
- Closed: Sundays and Public Holidays in India
Q: What information should I provide when contacting support?
A: To ensure faster resolution, please include:
- Account Information: Your registered email address and account details
- Transaction Details: Transaction ID, invoice number, or payment reference (if applicable)
- Issue Description: Clear and detailed description of your issue or inquiry
- Supporting Documents: Relevant screenshots, error messages, or documentation (with sensitive information redacted)
- Previous Correspondence: Reference to any previous support tickets or email threads
- Steps to Reproduce: If reporting a technical issue, include steps that led to the problem
Providing complete information helps our support team resolve your issue more efficiently.
Q: How long does it take to receive a response from support?
A: Response times:
- Standard Inquiries: Within 24 hours during business days
- Urgent Issues: Priority handling for security or payment-related urgent matters
- Complex Issues: May require additional time for investigation and resolution
You'll receive an acknowledgment email immediately upon ticket creation, followed by detailed responses as we investigate and resolve your issue.
Q: Is there a mobile application for Paymorz?
A: Yes. Paymorz is available on mobile devices:
- Mobile App: Native mobile applications available for iOS and Android (check app stores for availability)
- Features: Full feature parity between web and mobile platforms
- Security: Same security standards and encryption on mobile platforms
Mobile apps provide convenient access to vendor management, invoice creation, payment processing, and transaction tracking on the go.
Q: How do I track my transactions and payment history?
A: You can track transactions through multiple methods:
- Dashboard: Real-time transaction overview with status indicators
- Transaction History: Complete history with advanced filtering (by date, vendor, amount, status)
- Status Updates: Real-time notifications for payment status changes
- Email Confirmations: Automatic email confirmations for each transaction
- Transaction Reports: Generate and export detailed reports (PDF, Excel)
- Search Functionality: Quick search using Transaction ID, vendor name, or invoice number
All transaction data is securely stored and accessible from your account dashboard.
10. Legal and Compliance
Q: What is Paymorz's legal jurisdiction and governing law?
A: Legal framework:
- Registered Entity: QUANTUMCONA LLP (LLPIN: ACE-8779)
- Registered Office: Survey No. 130P and 115/1P, We Work Rajapushpa, Nanakramguda Main Road, Medchal–Malkajgiri, Telangana – 500032, India
- Governing Law: All disputes are subject to Indian law
- Jurisdiction: Courts in Hyderabad, Telangana, India have exclusive jurisdiction over all disputes
All terms, conditions, and policies are governed by Indian law and regulatory frameworks including RBI guidelines, DPDP Act 2023, and Information Technology Act 2000.
Q: What activities are prohibited on the Paymorz platform?
A: Prohibited activities include:
- Illegal Transactions: Any transaction involving illegal goods, services, or activities
- Money Laundering: Activities designed to conceal the origin of funds
- Fraudulent Activities: Any form of fraud, misrepresentation, or deceptive practices
- Unauthorized Access: Attempting to access accounts, systems, or data without authorization
- System Manipulation: Attempting to manipulate, hack, or compromise platform security
- Violation of Terms: Any activity that violates our Terms and Conditions or applicable policies
- Regulatory Violations: Activities that violate RBI guidelines, tax laws, or other applicable regulations
Violation of these prohibitions may result in immediate account suspension, legal action, and reporting to relevant authorities.
Q: How often are Paymorz policies updated?
A: Policy updates:
- Periodic Reviews: Policies are reviewed and updated periodically to reflect legal changes, regulatory requirements, and service improvements
- User Notification: Users are notified of significant policy changes via email and in-app notifications
- Effective Date: All policy updates include an effective date
- Continued Use: Continued use of the platform after policy updates constitutes acceptance of the updated terms
We recommend reviewing our policies regularly. All current policies are available on our website and within your account dashboard.
Q: How does Paymorz ensure compliance with RBI regulations?
A: Paymorz maintains strict compliance with RBI regulations:
- Payment Gateway Partners: We work exclusively with RBI-authorized Payment Gateway Partners
- KYC/AML Compliance: Mandatory KYC verification and Anti-Money Laundering (AML) checks as per RBI guidelines
- Settlement Compliance: All settlements follow RBI-prescribed timelines and procedures
We continuously monitor regulatory changes and update our processes to ensure ongoing compliance.
Q: Where is Paymorz's registered office located?
A: Our registered office address:
**QUANTUMCONA LLP (LLPIN: ACE-8779)
Survey No. 130P and 115/1P, We Work Rajapushpa,Nanakramguda Main Road, Hyderabad,
Medchal–Malkajgiri, Telangana – 500032, India **
For correspondence, please use our support email: support@paymorz.com
Q: How can I provide feedback or suggestions about Paymorz?
A: We welcome your feedback:
- Email: Send feedback to support@paymorz.com with "Feedback" in the subject line
- Feature Requests: Share suggestions for new features or improvements
- Bug Reports: Report any technical issues or bugs you encounter
- User Experience: Provide feedback on platform usability and design
All feedback is reviewed regularly and valuable suggestions are incorporated into our platform development roadmap.
Need More Help?
If you have questions not covered in this FAQ, please contact our support team:
- Email: support@paymorz.com
- Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
- Response Time: Within 24 hours during business days
For detailed information, please refer to: